We offer a 14-day Guarantee on all of our corals. The 14-day Guarantee is active from the moment you receive your coral.
If your new coral does not stay alive for 14 days we will issue you a store credit or replacement with the same coral. Shipping costs are not included for replacement orders unless 60% of your order is DOA. If we do not have a direct replacement of your coral, you may switch it out for another of equal value or receive a store credit of equal value of the dead coral.
THE FOLLOWING APPLIES TO OUR 14 DAY GUARANTEE:
Email us with a clear picture of the deceased specimen within 14 days of delivery time posted by UPS.
Guarantee applies to shipments only, not local pickup.
Any order cancellations will be credited or refunded with a 25% restocking fee.
GUARANTEE WILL BE VOID IF:
You remove the coral from the plug for 14 days or guarantee is void.
If you house non-reef safe fish in your system. This would include: Angelfish, Butterflyfish, Filefish, Pufferfish, Triggerfish, etc.
You refuse the shipment if box for any reason.
In the rare event that a coral dies within the 14-day period, please visit our contact page to submit a forum. Click this link to submit a claim.
We offer a 7-day Guarantee on all of our fish and invertebrates. The 7-day Guarantee is active from the moment you receive your fish or invertebrates.
If your new fish or invertebrates do not stay alive for 7 days we will issue you a store credit or replacement with the same fish or invertebrate. Shipping costs are not included for replacement orders unless 60% of your order is DOA. If we do not have a direct replacement of your fish or invertebrate, you may switch it out for another of equal value or receive a store credit of equal value of the dead fish or invertebrate.
We ship every week from Tuesday - Thursday wit UPS Next Day Air. Expect your package to arrive at or around 10:30 AM the following day that you get your shipping notification. If you do not receive a shipping notification by 5 PM (EST) / 2 PM (PST) expect your package to go out the following day.
Orders that are made take 24 hours to process. After the order processing period, some coral orders may be delayed to ensure the healthiness of the coral/fish being shipped. We want to make sure you get the best looking specimens when they arrive!
You can contact us through our contact page! We will be happy to assist you.